ResReturn features

The shopper finds the order and files the return without an account and without emailing support — at your own slug URL, or inside your Shopify domain so they never leave the store.

Partial returns where only some lines of an order come back, each with its own eligibility and its own outcome.

The deadline is computed from the delivery date reported by the platform. With no delivery anchor, no deadline is asserted — and the statutory withdrawal period is stored separately from your own policy window, so a shorter policy cannot shorten a legal right.

Executed through your platform’s own APIs so your commerce system stays the source of truth. Store credit, with an optional merchant bonus, is issued in the form the platform supports — Shopify store credit, Ticimax store points or a readable coupon code.

Returning a unit to sellable stock is an explicit, logged decision. Where the store grants the inventory permission, the movement is written back to the platform.

Generated per merchant and per method, and repeated identically in the portal, the email and the assistant — so the shopper cannot end up with three different answers.

Plain-language answers produced by a deterministic engine reading real order state. The language model only interprets the question and phrases the reply — when the engine has no answer, the assistant hands over instead of improvising.

A queue that shows what needs a decision, one-click outcomes, and per-merchant configuration of reasons, rules and windows.

Platform data-deletion and uninstall obligations implemented rather than stubbed, with merchant data isolated per tenant at several layers.